topic Re: Voicemail in Get Support

Voicemail

Voice99 — Tue, 12 Aug 2025 02:56:38 GMT

How can you bring the number of rings down before voicemail answers the call

edited by computergeek541: changed category label as this discussion isn't related to how to use the Community website

Re: Voicemail

hTideGnow — Mon, 11 Aug 2025 21:22:29 GMT

this is an way we have been passing around, but this might not work anymore as lately someone said the conditional forwarding is no longer working

try this on the dialpad
*61*16475804001*11*20#, then click send

this will let it ring 20 seconds before going to voicemail

(you can change that *20# to *5# for 5 seconds, or change to *10# for 10 sec)

Re: Voicemail

slusagm — Mon, 11 Aug 2025 21:24:24 GMT

Dial this sequence: *61 *61475804001*11 *[then enter number of seconds to wait] # [SEND or CALL].

For the number of seconds to wait - choose from the following options:

For one ring, enter 5
For two rings, enter 10
For three rings enter 15
For four rings, enter 20
For five rings, enter 25
For six rings, enter 30 (this is the maximum number of rings/seconds).

Example: *61*16475804001*11*20#[SEND or CALL] - sets your phone to ring four times (20 seconds) before going to your voicemail.

Re: Voicemail

Voice99 — Mon, 11 Aug 2025 21:43:45 GMT

This sequence doesn't seem to work anymore.

It still answer after 7 rings🤔

Re: Voicemail

hTideGnow — Mon, 11 Aug 2025 21:45:33 GMT

hi @Voice99

as said, it has something to do with Conditional forwarding. Seems like PM breaks it again. Maybe submit a ticket and hope they can fix it again

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage