topic Re: Part renewal in Get Support

Part renewal

Firefighter1967 — Mon, 11 Aug 2025 18:35:34 GMT

I made my payment. But only part of it was used to restore my data. The rest is sitting on the account and I can't make or receive calls. How do I get them to fully restore my whe account?

Re: Part renewal

hairbag1 — Mon, 11 Aug 2025 18:42:17 GMT

@Firefighter1967

you could dial 611 with your cell to hear current plan status. Using your on-file payment card, you can pay for and Resume service...you will need to remember your Public Mobile pin number.

Re: Part renewal

slusagm — Mon, 11 Aug 2025 18:44:39 GMT

This is weird

Try reboot phone and click Reset Network Settings. If you can, try the sim on another phone

But if none of those make voice working again, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage