topic Re: I need help to cancel my plan in Get Support

I need help to cancel my plan

Blissa — Mon, 11 Aug 2025 16:36:18 GMT

Hi I need to cancel a phone plan, it's in auto renewal and I can't login to my account to cancel auto renewal, when I login, there's only one option to resume activation, I don't want renew activation and I want to cancel the plan

Re: I need help to cancel my plan

slusagm — Mon, 11 Aug 2025 16:38:27 GMT

yes, you need PM to help to remove credit card and cancel as you cannot properly login

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need help to cancel my plan

hTideGnow — Mon, 11 Aug 2025 16:39:00 GMT

hi @Blissa

you can ask PM support agent to help with that. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage