topic Re: No service after changing plans within public mobile in Get Support

No service after changing plans within public mobile

travharan — Mon, 11 Aug 2025 10:40:01 GMT

So I’ve had the same public mobile plan for the past 3 years. Recently I saw on the homepage an offer for a new plan that would give me way more data (Canada wide) for the same price so I switched to that plan. The second I did that my service stopped working. Can’t receive calls, texts, data is unavailable as my phone can’t even connect to the cellular network.
i tried all the trouble shooting suggestions like verifying that I have an active paid plan,

resetting network settings, I even went in person to Koodo and they tried switched my SIM card to check if it was a issue with my phone but the problem persisted. They said the only solution is to have an agent port my number to Koodo. So I submitted a ticket for this and it’s been a week with no response. If someone can please help it would mean the most. My phone isn’t working and I’m not sure what to do now.

Re: No service after changing plans within public mobile

Handy1 — Mon, 11 Aug 2025 11:12:11 GMT

@travharan Since you already submitted ticket

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service after changing plans within public mobile

computergeek541 — Mon, 11 Aug 2025 11:31:51 GMT

I've escalated this and a Public Mobile customer support agent will contact you from the CSA_PM account.

Changing APN settings can't fix issues relating to voice calls and SMS text messaging.

Also, please remember that the staff at Telus and Koodo stores can't be any assistance with Public Mobile service issues. As for changing SIM cards, did you attach a new Public Mobile SIM card to your account? The staff at the store wouldn't have been able to do that for you.

As for the suggestion to change to Koodo, this was purely a sales tactic. First and foremost, to port out, you would need the help of a Public Mobile customer support agent (because you currently don't have service). That being the case, you might as well have the Public Mobile customer support agent fix the service issue.

Re: No service after changing plans within public mobile

CSA_PM — Mon, 11 Aug 2025 12:06:05 GMT

Hello @ travharan,

An agent has already responded to your ticket, please check your inbox.

Re: No service after changing plans within public mobile

travharan — Mon, 11 Aug 2025 16:34:35 GMT

Thank you so much for the response, yes and the people at Koodo actually used a public mobile SIM card

Re: No service after changing plans within public mobile

travharan — Mon, 11 Aug 2025 16:36:47 GMT

I can’t find my inbox on the website, all I see is notifications from responses to this post I made. I can’t even find the ticket I made. Where would I navigate to find the agents response?

Re: No service after changing plans within public mobile

travharan — Mon, 11 Aug 2025 16:56:11 GMT

Wait nvm I was able to find the agents response through the link that was sent here in this chat

Re: No service after changing plans within public mobile

travharan — Mon, 11 Aug 2025 16:57:14 GMT

Thank you so much for sending me that link, I was able to respond to the agent using it!