topic Re: Help please in Get Support

Help please

Richardmawn — Tue, 04 Jan 2022 23:10:58 GMT

Please help my phone is still not working after changing plans been 24hrs and can't text or call.. everytime I try to call it says it's long distance.. I have provincial wide calling and texting.. I've spent money on this and sitting with nothing.. I'm waiting on a realtor to call me and need this fixed.. also waiting on a call from a surgeon for my little girl... please please fix asap my number is *****

Re: Help please

Rockdaddy22 — Thu, 10 Nov 2016 02:01:50 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

Re: Help please

Rockdaddy22 — Thu, 10 Nov 2016 02:02:50 GMT

Don't be surprised if you start getting a crazy amount of spam calls. I suggest editing your phone number from this public forum.

Re: Help please

Richardmawn — Thu, 10 Nov 2016 02:03:34 GMT

Re: Help please

Luddite — Thu, 10 Nov 2016 02:16:16 GMT

Urge you to create a plan to cope with your "outage". The moderators have left for the day and the backlog is so large it may be a few days before they can address your problem. In your message to them be sure to highlight that your service is down.

For managing now, you can make & receive phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. Texting adds $2/mo.

By the way, have you considered the promo plan? On a 90 day plan it costs just $15 more.

It's a tough spot but will get sorted.

Re: Help please

Mary_M — Fri, 11 Nov 2016 19:02:29 GMT

Hey @Richardmawn

Just a follow up - Shazia was able to activate your services 🙂

Cheers,

Mary