topic Re: Credit card Payment failure in Get Support

Credit card Payment failure

Harinama — Sun, 10 Aug 2025 00:14:08 GMT

I am trying to pay the plan fee with my US Visa card but it always fails. I do not want to get another card. What is the solution

edited by computergeek541: changed category labels as this discussion isn't related to discussion about how to use the Community website

Re: Credit card Payment failure

Sansan — Sat, 09 Aug 2025 21:45:56 GMT

Public Mobile no longer accepts US credit card. Only Canadaian credit cards.

Most people say that a prepaid Mastercard, or Vanilla cards will work.

Re: Credit card Payment failure

Chalupa_Batman — Sat, 09 Aug 2025 21:56:06 GMT

@Harinama wrote:
I am trying to pay the plan fee with my US Visa card but it always fails. I do not want to get another card. What is the solution

Hello @Harinama

Public Mobile no longer accepts US credit cards. Even if it's just to change the expire date. They deem that to be a new credit card which make zero sense when it's the exact same number, just different expire date. Go figure.

Work arounds are you update it with a new Canadian credit card or Canadian prepaid credit cards. Or, what most people like to do, use Vouchers. You can pick them up at any Shoppers Drug Mart or gas station usually. And then just add them to your account.

Here's the link to pay via Vouchers.

https://myaccount.publicmobile.ca/en/account/payment/payvoucher

Re: Credit card Payment failure

softech — Sat, 09 Aug 2025 22:20:27 GMT

Re: Credit card Payment failure

hairbag1 — Sat, 09 Aug 2025 22:30:24 GMT

@Harinama

for your regular plan renewal, consider using service of www.muskbird.com. They do charge a small user fee but they're honorable and fast.

Re: Credit card Payment failure

MacArrow — Sun, 10 Aug 2025 18:24:55 GMT

MuskBirds do not seem to accept PayPal anymore for PM topups. Is it just for my account, or is it for everyone?

Re: Credit card Payment failure

computergeek541 — Sun, 10 Aug 2025 23:31:24 GMT

@MacArrow wrote:
MuskBirds do not seem to accept PayPal anymore for PM topups. Is it just for my account, or is it for everyone?

Muskbird does still accept Paypal, including purchase for Public Mobile vouchers.

Re: Credit card Payment failure

MacArrow — Mon, 11 Aug 2025 15:29:32 GMT

Re: Credit card Payment failure

hTideGnow — Mon, 11 Aug 2025 15:35:30 GMT

yes @MacArrow

this is the instant load up way , you can pay by one of the 3 ways

Re: Credit card Payment failure

MacArrow — Mon, 11 Aug 2025 15:48:35 GMT

@hTideGnow, I am sorry, could you clarify please? As you could see on the screenshot, only Interac is available to me, both CC and Paypal are not available. Last time I used this service more than a year ago, so it is not temporary.

Re: Credit card Payment failure

hTideGnow — Mon, 11 Aug 2025 16:11:09 GMT

hi @MacArrow

why don't you get a voucher from store? quicker and no extra charge.

Re: Credit card Payment failure

MacArrow — Mon, 11 Aug 2025 16:19:41 GMT

@hTideGnow, do you mean PC gift card? I am in US for next couple months, have no access to those.

Re: Credit card Payment failure

slusagm — Mon, 11 Aug 2025 16:23:02 GMT

@MacArrow

is that a screenshot from Muskbird?

since you are in US, you need to buy voucher online. Try recharge.com and ding.com as well. After buying the voucher either login My Account to load voucher, or call 1-855-4PUBLIC from another phone to load the voucher

Re: Credit card Payment failure

MacArrow — Mon, 11 Aug 2025 16:26:16 GMT

@slusagm, yes, it is.

I have a plan which requires a subscription, because of the way how PM system is set up, it does not matter if you have a money on your account, they want your credit card.

Re: Credit card Payment failure

slusagm — Mon, 11 Aug 2025 16:32:01 GMT

The setup need a credit card, but you can ask PM to remove it after activation

of course, then you will have to pay by voucher monthly if the CC is removed