topic Re: International minutes and USA in Get Support

International minutes and USA

Ganoguy — Mon, 11 Aug 2025 13:30:04 GMT

I recently purchased 300 international minutes to add to my Canada wide account. When I try to make a call to the US, I get the message "you have used all of your minutes".

As I have not used any of my minutes, this is perplexing. Does this mean that the USA is not included in the international minutes?

Re: International minutes and USA

ORNGNBLK — Mon, 11 Aug 2025 13:35:19 GMT

@Ganoguy there is a specific add on for US minutes. The international is generally for overseas.

You may be able to get it reversed and replaced by PM if you open a ticket using the orang chat bubble on the bottom right

Re: International minutes and USA

hTideGnow — Mon, 11 Aug 2025 13:35:25 GMT

hi @Ganoguy

you bought the wrong LD add-on. International LD addon is to call some overseas countries but not US

for US , you need to buy 1000 U.S. Long Distance Minutes - $15.00

you can ask PM support agent to help to exchange that for you as long as you have not used any minutes yet

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: International minutes and USA

Ganoguy — Mon, 11 Aug 2025 15:12:45 GMT

Thanks everyone!