topic Re: 5G not working in Get Support

5G not working

lytefall — Sun, 10 Aug 2025 20:49:43 GMT

Upgraded to a 5G plan because service was so slow on 4G, but at least usable. Now my iPhone 12 never goes off of LTE and the speeds are so slow it’s mostly not even worth having data.

Submitted a support ticket over 2 weeks ago and got no response.

Whats going on?

Re: 5G not working

Dunkman — Sun, 10 Aug 2025 20:48:42 GMT

@lytefall

Have you tried your data at different locations? Maybe your main location of usage is further away from the nearest cell tower. Potential dead zone.

Check your nearest cell phone tower:

https://www.ertyu.org/steven_nikkel/cancellsites.html

You could also try a network rest of your phone (note: this will erase any saved Wifi passwords)

If you have not received a response from a submitted ticket within 48 hours, you should submit another ticket for Customer service support.

P.S. I will move your post to the Support section for better visibility.

Re: 5G not working

sheytoon — Sun, 10 Aug 2025 21:35:19 GMT

On the Telus network, iPhone 12 only supports n66 with B13 as the anchor.

Unfortunately that is not a supported combo on the network any more. You'll need to upgrade your phone in order to get 5G on Telus.

As a side note, all Public Mobile plans allow 5G. Even the "4G" plans. You don't need to change your plan.

Re: 5G not working

SKSuh — Sun, 10 Aug 2025 22:35:10 GMT

Despite having a Public Mobile 5G CA-US-MX 20GB plan, my iPhone 15 Pro Max is generally set to LTE unless I’m in a large metropolitan area where 5G actually performs as it is supposed to

The other advantage of staying on LTE is that battery life seems superior as I only need to charge every 2-3 days

Re: 5G not working

lytefall — Wed, 13 Aug 2025 17:47:41 GMT

Wait….when I first upgraded I used to see 5G all the time in the first week. Aside from the fact I have no idea what n66 and b13 mean…..so now PM’s network doesn’t support iPhone 12 for 5G? Should that not be stated somewhere?

So I would have to drop a few hundred at the very least on a new phone just to use PM at 5G speed?

Re: 5G not working

lytefall — Wed, 13 Aug 2025 18:59:40 GMT

I reset the network settings as one of the first things I did.

I seem to remember seeing 5G in the top right of the screen right after I upgraded my plan but not anymore. I’ve not been able to get 5G anywhere now whether in my medium size city or large urban cities in Ontario like Toronto.

Aside from that, even the LTE has been brutally slow….next to unusable. It’s been almost not worth paying for data.

Re: 5G not working

sheytoon — Wed, 13 Aug 2025 21:01:59 GMT

It was a decision by Bell or Telus depending on where you're located. Moving to either of those brands would result in the same behaviour with an iPhone 12.

You can still get 250 Mbps ("5G" speeds) on LTE network. Your day to day experience is not going to change meaningfully.

If you absolutely want to use 5G, you will need to get a new phone or switch to Rogers with iPhone 12.