topic Re: Not able to receive text or call in Get Support

Not able to receive text or call

Isahuja — Sun, 10 Aug 2025 16:42:43 GMT

Hi,

I have ported my number from Rogers and am now not able to receive text or call.

Re: Not able to receive text or call

Chalupa_Batman — Sun, 10 Aug 2025 16:53:47 GMT

@Isahuja wrote:
Hi,
I have ported my number from Rogers and am now not able to receive text or call.

Hey @Isahuja

If you place your Rogers SIM card back in your phone, do you still have service?

If no, then the port went through but there my be a hick up. With the Public Mobile SIM card in the phone, please go to your Network Settings and reset them and restart your phone. That should clear it up. If you still can't get connected, this is the best way to reach a CS Agent.

Public Mobile’s protocol for porting issues is that you submit a ticket.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Not able to receive text or call

Isahuja — Sun, 10 Aug 2025 17:00:32 GMT

Thanks, did reset and restart many times. It's been more than 20 hours now. Still not wokring, raised the ticket as well. Is Sunday working for you guys?

Re: Not able to receive text or call

Isahuja — Sun, 10 Aug 2025 18:15:23 GMT

Sending me 6 digit code but my number is already not working. How I'm gonna receive text??? What a rubbish serice. Not able to install e-sim as well bcz not verified

Re: Not able to receive text or call

Chalupa_Batman — Sun, 10 Aug 2025 18:41:36 GMT

@Isahuja wrote:
Thanks, did reset and restart many times. It's been more than 20 hours now. Still not wokring, raised the ticket as well. Is Sunday working for you guys?

Nobody here works for public mobile. We're all customers like you. But that is how to get service is to create a ticket. Remember, this is a self serve service.

Re: Not able to receive text or call

slusagm — Sun, 10 Aug 2025 19:00:42 GMT

@Isahuja if you can make calls but just not able to receive, it is a porting issue and there is a quicker way to get it fixed. There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them