https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358386#M931722 <P>Thank you for quick reply, but how to clear cache? Sorry older user and a bit tech chalenged</P> Sun, 10 Aug 2025 16:42:57 GMT Genio 2025-08-10T16:42:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358383#M931719 <P>My monthly plan renewed today, but my data did not and the same thing happened last month. Am I missing something?</P> Sun, 10 Aug 2025 16:39:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358383#M931719 Genio 2025-08-10T16:39:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358384#M931720 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/317869">@Genio</a>&nbsp;wrote:<BR /><P>My monthly plan renewed today, but my data did not and the same thing happened last month. Am I missing something?</P><HR /></BLOCKQUOTE><P>Both the website and app have cache issues. Clear the cache and it should go back to normal.</P><P>If you're using a PC, go to your browser settings, enter Cache into the search, clear lifetime of cache and then close entire browser and restart it. Then go into the browser settings and go into Incognito mode and sign back in.</P><P>If you're using an Android phone, go into the settings, find the app in Apps, clear the cache and restart phone. Then sign back in and you're good to go.</P> Sun, 10 Aug 2025 16:41:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358384#M931720 Chalupa_Batman 2025-08-10T16:41:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358386#M931722 <P>Thank you for quick reply, but how to clear cache? Sorry older user and a bit tech chalenged</P> Sun, 10 Aug 2025 16:42:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-renewal/m-p/1358386#M931722 Genio 2025-08-10T16:42:57Z