topic Re: ANNOYED in Get Support

ANNOYED

Jenfoster — Sat, 09 Aug 2025 23:25:47 GMT

I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.

Re: ANNOYED

slusagm — Sat, 09 Aug 2025 23:27:47 GMT

you don't have to run around to talk to PM, just need to open a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ANNOYED

hTideGnow — Sat, 09 Aug 2025 23:29:04 GMT

HI @Jenfoster

how many accounts you have with PM? If you have more than one, did you login with the correct email address? PM system is only one email address for one account, if you have multiple, you will need a different email to login.

but if you want to talk to PM support agent,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ANNOYED

Chalupa_Batman — Sun, 10 Aug 2025 00:01:35 GMT

@Jenfoster wrote:
I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.

If you did your research before you signed up with Public Mobile, you would have learned that Public Mobile is a self serve service and to get any sort of help, you have to come to these forums. If you looked around on the forums, you'd see there is ample posts that show how to reach out to a customer service agent for assistance. This is how the service is done, hence the lower prices.

So, let's, as a community, try to help you figure this out. If you log into the account, does it show a payment was made so your son had service? Updating a credit card doesn't automatically pay the invoice. You have to actually make a payment.

Re: ANNOYED

BKNS27 — Sun, 10 Aug 2025 01:19:43 GMT

@Jenfoster

You should dial 611 to find out the status of your son’s account and if it is Suspended then a monthly payment wasn’t made.
You can make a manual payment to restore service.

Why don’t you use AutoPay (Subscribe) use a CC or debit card so monthly top-up will automatically pay for your monthly payment. No stress in making manual payment each month.