topic Re: Incoming or outgoing calls in Get Support

Incoming or outgoing calls

Char2664 — Sat, 09 Aug 2025 14:36:24 GMT

I can't receive calls or send not even my voicemail . My phone won't connect.But my text and data work. I have been with Public for over a year. Same phone. So I know it's not my phone. Please help if you can

Re: Incoming or outgoing calls

hairbag1 — Sat, 09 Aug 2025 14:48:01 GMT

@Char2664

if you have an different cellphone handy..try the PM sim in a different phone. (ignore this suggestion if you use esim)

ed..

could be a VoLTE issue too. Here's something to read about VoLTE and a checker to see if yours is enabled...

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Incoming or outgoing calls

Chalupa_Batman — Sat, 09 Aug 2025 14:48:53 GMT

@Char2664 wrote:
I can't receive calls or send not even my voicemail . My phone won't connect.But my text and data work. I have been with Public for over a year. Same phone. So I know it's not my phone. Please help if you can

Are you 100% sure it's not your phone? I only bring this up because Telus is starting to remove 3G from it's networks slowly and if you're phone isn't on the whitelist, it actually may be affected. With that being said, which phone are you using?

If you do have an updated phone that is on PM's whitelist, you can try going into your Settings, reset Network Settings and restart your phone. See if that helps you reconnect to the network.

Re: Incoming or outgoing calls

Dunkman — Sat, 09 Aug 2025 14:50:59 GMT

@Char2664

Which model phone are you using? Is it VoLTE compatible with Public mobile?

Telus is refarming the 850 Mhz 3G to LTE and some customers are having Voice issues depending on their phone.

https://www.publicmobile.ca/en/get-help/articles/850-turndown

If your phone is VoLTE compatible with Public mobile, these phones will not have issues with this network change.

Here is a VoLTE checker and more information

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 15:03:24 GMT

Re: Incoming or outgoing calls

hTideGnow — Sat, 09 Aug 2025 15:06:29 GMT

HI @Char2664

what phone is that?

Carrier is constantly upgrading the network, and we are in the place where 3G will be going away, not overnight but will be going away evenutally

the change to the 3G band is recent. Tell us what phone you have and we can advise furhter

Re: Incoming or outgoing calls

Char2664 — Sat, 09 Aug 2025 15:09:16 GMT

I use an LG velvet. PM cannot just kick me out with no notice. I have been using this phone for over a year

Re: Incoming or outgoing calls

hairbag1 — Sat, 09 Aug 2025 15:11:37 GMT

@Char2664 wrote:
I use an LG velvet. PM cannot just kick me out with no notice. I have been using this phone for over a year

Looks like you need to update your phone if you wish to stay with Public Mobile. The other networks will all have the same problem eventually.

Re: Incoming or outgoing calls

Chalupa_Batman — Sat, 09 Aug 2025 15:17:04 GMT

@Char2664 wrote:
I use an LG velvet. PM cannot just kick me out with no notice. I have been using this phone for over a year

I understand you've used this phone for a year now however, in life, things change. Technology changes, sometimes for the better. But here's the thing. You mentioned that PM cannot kick you off with no notice. With that being said, actually, there is notice. And @Dunkman shared that link with you. That is your notice. These Public Mobile forums are your first point of contact and information gathering. If there is an announcement Public Mobile wishes to make, it's in the Announcement section. This is a self serve service and you pay for a bare bones service. You chose to self serve, this is self serve. 🙂

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 15:24:17 GMT

Re: Incoming or outgoing calls

hTideGnow — Sat, 09 Aug 2025 15:26:24 GMT

hi @Char2664

LG Velvet is not on the VoLTE whitelist and hence you might have trouble with voice

if you are in Manitoba, the 3G decommission is coming faster, end of 2025

if you are in other part of the country, you should still get calls in most area, and should only have trouble with calls in some area but not all

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 15:38:32 GMT

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 15:45:42 GMT

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 15:47:40 GMT

Re: Incoming or outgoing calls

hairbag1 — Sat, 09 Aug 2025 15:56:30 GMT

@Char2664 wrote:
I use a LG velvet and it's not volte compatible. Now what?. I put in a ticket to see if they will help

Putting in a ticket won't help you. What you need to do is get a newer cellphone that is on the Public Mobile list of VoLTE enabled cells. Most major brand name cellphones that are newer will likely work for you. ie; iPhones or Samsungs that are newer. If you're unsure of your choice, ask here in the Forum and someone will likely have experience with your cell.

Re: Incoming or outgoing calls

Char2664 — Sat, 09 Aug 2025 15:59:53 GMT

cant afford one right now.so I guess I'm going to be cancelling

Re: Incoming or outgoing calls

BKNS27 — Sat, 09 Aug 2025 16:07:34 GMT

@Char2664

My spouse had the same issue so I entered the IMEI in the link (bottom of page) to see if her old Samsung S8+ was compatible on VoLTE and it indicated not compatible so I ended getting the new Samsung S24FE.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

If you don’t want to get a new phone. There is a work around it by using WhatsApp or TextNow app when connected to wifi or data until you have enough to get a new phone.

Re: Incoming or outgoing calls

computergeek541 — Sat, 09 Aug 2025 17:41:16 GMT

Re: Incoming or outgoing calls

Chalupa_Batman — Sat, 09 Aug 2025 19:21:54 GMT

@Char2664 wrote:
I can't receive calls or send not even my voicemail . My phone won't connect.But my text and data work. I have been with Public for over a year. Same phone. So I know it's not my phone. Please help if you can

I know phones can be expensive but here's an option if you have a Costco membership or know someone who does have one.

https://www.costco.ca/motorola-g-5g-128gb-unlocked-smartphone-2024-sage-green.product.4000286248.html

This will work with PM and is pretty affordable.

Re: Incoming or outgoing calls

Char2664 — Sat, 09 Aug 2025 19:32:32 GMT

Thank you I will look. How can you tell it is volte compatible?I have been looking at different phones and can't tell