topic Re: Going in circles in Get Support

Going in circles

Julie62 — Sat, 09 Aug 2025 16:28:40 GMT

Just downloaded the app, set up the account, downloaded the esim and did the landline transfer. The esim load failed as well as adding the number to my iphone. To get back into my account it wants to confirm my identity by sending a text to the number I transfered which is not active and no esim. And the only way to get any support is by posting. The chatbot is no help.

Re: Going in circles

porcupine — Sat, 09 Aug 2025 16:33:48 GMT

Click on the envelope in the bottom right corner for help and follow the prompts to get help and you will be good

Re: Going in circles

hairbag1 — Sat, 09 Aug 2025 16:37:23 GMT

@Julie62

as you don't have a Public Mobile account yet...use this link to direct message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Going in circles

Julie62 — Sat, 09 Aug 2025 18:47:27 GMT

I do have an account, PM got my name and credit card info. Can logon to PM on my computer but not my cell as it wants to confirm my identity to the land line number I transferred to PM that isn't working because the esim install failed.