topic Re: Need a CS_agent to handle a refund in Get Support

Need a CS_agent to handle a refund

keenan-cooper — Sun, 10 Aug 2025 05:59:41 GMT

@CS_Agent hello I made a purchase a couple weeks ago but I cannot download the app (overseas phone linked to overseas subscriptions so can’t change App Store location). So I need a refund. I’ve already talked to chat support and they’ve said i need to tag cs_agent who will handle my request. Awaiting your response.

Re: Need a CS_agent to handle a refund

hTideGnow — Sat, 09 Aug 2025 15:40:03 GMT

hi @keenan-cooper

CS_agent does not monitor the community here, you need to send them a proper message

You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage