eversafe OTP

dschaf1945 — Sat, 09 Aug 2025 15:39:59 GMT

need help to change OTP from phone number to email address

Re: eversafe OTP

hTideGnow — Sat, 09 Aug 2025 15:46:37 GMT

hi @dschaf1945

you can always click "Didn't Receive code" or "Resend code" on the 2FA page, and then choose Send email

or you can make email as the first choice by removing the phone number at the EverSafe page. Login My Account first, go to Profile, click Manage EverSafe ID and remove the phone number there (the same can be done using the App, go to Account page and Choose Manage Login (Secured by EverSafe)

if you cannot login at all or don't see the Send email option, ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic eversafe OTP in Get Support

eversafe OTP

Re: eversafe OTP