topic Re: Well no port completed for me 24hrs plus.. in Get Support

Well no port completed for me 24hrs plus..

UrbnRzqr — Tue, 04 Jan 2022 23:10:53 GMT

Anyone know how I should continue with this issue...

I'm supposed to tag a moderator or something..

Thanks

Re: Well no port completed for me 24hrs plus..

nekkidtruth — Thu, 10 Nov 2016 01:56:53 GMT

Hi UrbnRzqr,

Sorry to hear you're having issues. This is a good place to start: Contacting a Mod

Just be aware there's a huge influx of support requests so they are backlogged. They will get to you though!

Good luck! In the meantime, send a PM and tomorrow if it hasn't been resolved, try tagging a mod here 🙂

Re: Well no port completed for me 24hrs plus..

zzguffy901 — Thu, 10 Nov 2016 02:08:33 GMT

Just be patient, even though it is hard.

My activation was just under 5 full days, hopefully yours does not take this long.

Re: Well no port completed for me 24hrs plus..

Rockdaddy22 — Thu, 10 Nov 2016 02:10:32 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

Re: Well no port completed for me 24hrs plus..

nekkidtruth — Thu, 10 Nov 2016 02:11:40 GMT

@Rockdaddy22 wrote:
http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

I already linked that

Re: Well no port completed for me 24hrs plus..

Rockdaddy22 — Thu, 10 Nov 2016 02:18:44 GMT

Perfect, I really don't have time to read all the previous posts lol It's crazy around here.

Re: Well no port completed for me 24hrs plus..

UrbnRzqr — Thu, 10 Nov 2016 03:37:46 GMT

Well just called zoomer and looks like the IMEI number I gave is incorrect. I believe its because I switched phones. Will update with account number and tag a mod.

Thanks for support. Will update.

Re: Well no port completed for me 24hrs plus..

Rockdaddy22 — Thu, 10 Nov 2016 06:09:42 GMT

That's why most ports fail, wrong info given by user. I strongly recommend using account number when porting. I think it should be mandatory, unfortunately it isn't.

Re: Well no port completed for me 24hrs plus..

UrbnRzqr — Thu, 10 Nov 2016 18:03:53 GMT

Well I don't believe I gave the wrong number as I triple checked it. I did make a hardware change during the life of the plan and it may not match the original hardware that was on file, if that makes sense.

Re: Well no port completed for me 24hrs plus..

nekkidtruth — Thu, 10 Nov 2016 18:08:08 GMT

@UrbnRzqr wrote:
Well I don't believe I gave the wrong number as I triple checked it. I did make a hardware change during the life of the plan and it may not match the original hardware that was on file, if that makes sense.

Hi UrbnRzqr,

Not to say that this was particularly the case with your issue, but it's not just the phone number that can be entered correctly. A lot of people don't bother with entering the account number, IMEI or PIN and this can definitely cause delays. Add to the mix that any one of those can be entered incorrect. There are a lot of variables to consider, sadly. It really should be super easy to port in this day and age and for the most part it is, but there's always that little bit of room for error 🙂