topic Re: My simcard in Get Support

My simcard

Farokh — Sun, 10 Aug 2025 06:01:15 GMT

After Ten days my simcard didnt recive yet what should I do now PLS ...thank u

Re: My simcard

softech — Sat, 09 Aug 2025 14:54:57 GMT

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My simcard

hTideGnow — Sat, 09 Aug 2025 14:55:50 GMT

hi @Farokh

Unfortunately, Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: My simcard

hairbag1 — Sat, 09 Aug 2025 14:56:05 GMT

@Farokh

see if there's a Mobile Klinik in your area as they sell the Public Mobile sims.

Re: My simcard

BKNS27 — Sat, 09 Aug 2025 15:53:51 GMT

@Farokh

If you have an Amazon account. You can order one for $5 and faster shipping to your door.