topic Re: 2 factor verification code in Get Support

2 factor verification code

Terri4 — Sat, 09 Aug 2025 09:40:14 GMT

This is our first month with this plan. I went to login to pay my bill and it said it will text a code. My daughter says she is not receiving a code. We have resent the code multiple times. It does not come. How do I login to pay? Will my bill be emailed? It’s been over a month and I haven’t seen a bill yet? I can’t login at all.

Re: 2 factor verification code

computergeek541 — Sat, 09 Aug 2025 09:55:26 GMT

@Terri4 wrote:
This is our first month with this plan. I went to login to pay my bill and it said it will text a code. My daughter says she is not receiving a code. We have resent the code multiple times. It does not come. How do I login to pay? Will my bill be emailed? It’s been over a month and I haven’t seen a bill yet? I can’t login at all.

Public Mobile doesn't send bills out. If payment isn't made by renewal time, your plan will stop working. Vouchers can be purchased from some stores such as Shopper Drug Mart, Shell, and many corner stores. Those vouchers can be added to the Public Mobile account by dialing 611 from the each phone that is being used for the Public Mobile services.

For the 2FA code to log in these accounts, are you able to have the code sent to e-mail? Unfortunately, for the first time logging in, the code must be sent by text message. If there's no option to have the code sent by either e-mail or by voice message, you'll need to contact a Public Mobile customer support agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 factor verification code

Terri4 — Sat, 09 Aug 2025 09:59:49 GMT

Unfortunately, the phone itself is on vacation with a family member. I have no access. The person is saying they are not receiving the text. They sent screen shots so I can see it is not received. I will have to quickly port to another carrier before the number is lost if I cannot pay this bill. This person cannot be away without access to communication and I’m scared it will be cut off when realistically, I could pay right now if I could get my account information and the ability to do it. This seems complex. I picked this service because it was less expensive and for a young person but I see where there may be holes if the person using the phone is not with you all the time. Thanks for the information though.

Re: 2 factor verification code

computergeek541 — Sat, 09 Aug 2025 10:08:14 GMT

@Terri4 wrote:
Unfortunately, the phone itself is on vacation with a family member. I have no access. The person is saying they are not receiving the text. They sent screen shots so I can see it is not received. I will have to quickly port to another carrier before the number is lost if I cannot pay this bill. This person cannot be away without access to communication and I’m scared it will be cut off when realistically, I could pay right now if I could get my account information and the ability to do it. This seems complex. I picked this service because it was less expensive and for a young person but I see where there may be holes if the person using the phone is not with you all the time. Thanks for the information though.

To port out, your family member will need to receive a text message. A number doesn't get lost until the account has been in suspension for 90 days. If payment enough the cover the plan fee is made less than 90 days after suspension has started, service will resume. If still wishing to make a payment now, that can be done through muskbird.com although there is a service fee to purchase from that website. Purchases though the option called "Public Mobile RTR" will automatically add the top to the Public Mobile account.

Re: 2 factor verification code

Terri4 — Sat, 09 Aug 2025 10:11:35 GMT

My family member receives all other text messages. I don’t know why they are only not receiving this code one. That is why we are frustrated. I can try that website if the number is suffice to pay? I don’t even have access to the account number information.

Re: 2 factor verification code

computergeek541 — Sat, 09 Aug 2025 10:38:55 GMT

@Terri4 wrote:
My family member receives all other text messages. I don’t know why they are only not receiving this code one. That is why we are frustrated. I can try that website if the number is suffice to pay? I don’t even have access to the account number information.

The only thing that you need to tell Muskbird about the Public Mobile account is the phone number. Be sure to select the "Public Mobile RTR" option. The one that doesn't say "RTR" doesn't automatically add the balance to the Public Mobile account.