topic Re: Account on hold in Get Support

Account on hold

Teshwar — Fri, 08 Aug 2025 23:29:32 GMT

I miss places my phone at work. I can't seem to find it . Is there a way I can put a hold on my account to prevent unnecessary charges or usages. U don't want cancel or change my number or anything else. Just no outgoing calls .

Re: Account on hold

Sansan — Fri, 08 Aug 2025 23:42:02 GMT

@Teshwar are you able to sign into your account? If so, just sign in and mark as lost. If/ when you find it you can sign back in and unblock. It's instant.

If it ask for code you can send to email.

If it doesn't work just send a message to cs agent for help at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account on hold

Dunkman — Sat, 09 Aug 2025 00:10:38 GMT

@Teshwar

Here is some more information:

https://www.publicmobile.ca/en/get-help/articles/lost-or-stolen-phone

As mentioned since you can't receive 2FA code to get into your account, you can get 2FA email instead. Click on "I didn't receive code" and it should lead to option for 2FA email code:

Re: Account on hold

BKNS27 — Sat, 09 Aug 2025 00:49:17 GMT

@Teshwar

You can go to Google Find Your Phone and check on the location of your device.

Re: Account on hold

slusagm — Sat, 09 Aug 2025 00:52:21 GMT

this is the direct link to suspend the account using Lost/Stolen:

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone