topic Activation in Get Support

Activation

Mina6443 — Fri, 08 Aug 2025 23:07:07 GMT

I paid for my plan last night (20$), today I bought my sim cart. I don't know how to activate it. Can somebody help me about that? Thank you in advance!

Re: Activation

Mina6443 — Fri, 08 Aug 2025 21:53:57 GMT

I am Koodoo customer. I want to transfer my number to Public.

Re: Activation

slusagm — Fri, 08 Aug 2025 21:58:46 GMT

download PM app from app store. login and it will ask you sim number and the porting details. Enter the Koodo account number and follow steps

Re: Activation

Mina6443 — Fri, 08 Aug 2025 22:02:35 GMT

I tried to do this but the first message that I receive is that phone is not ESIM compatible. But I don't want esim. I have my sim cart.

Re: Activation

Grinch — Fri, 08 Aug 2025 22:02:50 GMT

Hi, check this thread out.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-a-number-from-Koodo-to-Public-Mobile/td-p/461367

Re: Activation

hTideGnow — Fri, 08 Aug 2025 22:06:11 GMT

hi @Mina6443 you might have chosen wrong sim type earlier. you need to ask PM support to help to fix. You can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

Mina6443 — Fri, 08 Aug 2025 22:09:05 GMT

Thank you!