topic Re: us roaming in Get Support

us roaming

JR7470 — Fri, 08 Aug 2025 19:50:10 GMT

i recently signed up for the 15.00 add on for us roaming. I would like to extend it though the only option shown in my drop down for add ons in the 30.00 3gb. I don't need the data just phone service in the US. I see the $15 plan still showing on the main add ons page but not when I am in my account. Please assist, it's time sensitive, thanks!

Re: us roaming

hTideGnow — Fri, 08 Aug 2025 19:53:13 GMT

hi @JR7470

Roaming add-on has expiry. If it just expired today, you will have to wait 24 hours before re-buying the same roaming option. But if you need it now without the wait, ask PM support to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: us roaming

golfball — Fri, 08 Aug 2025 19:53:42 GMT

You can't buy it again yourself until after it expires. You either have to buy a different add-on or contact support to manually add it for you.