topic Re: Transferring phone number in Get Support

Transferring phone number

Fishhunter3 — Thu, 07 Aug 2025 15:09:06 GMT

I have signed up and paid, but it won’t let me transfer my phone number

Re: Transferring phone number

will13am — Thu, 07 Aug 2025 15:16:18 GMT

@Fishhunter3 , can you explain further the issues you are having with number transfer.

Re: Transferring phone number

BKNS27 — Thu, 07 Aug 2025 17:02:45 GMT

@Fishhunter3

Did you use the PM app to create an account and activate your SIM?

Re: Transferring phone number

Fishhunter3 — Fri, 08 Aug 2025 15:13:58 GMT

Signed up and paid and clicked on activate followed all the steps when it got to the point to transfer number it went to the next stage where it was supposed to be activating and then it says a problem occurred so when I log out and log back in and do it again then it tells me to enter a valid Canadian phone number. Well, this is a Canadian phone number.. we’ve troubleshooting every which way there’s no person to talk to on the phone we’ve called our previous carrier, which is Telus multiple times and they keep telling us that they’ve released the number on their end and that public mobile has to request it, but I can’t figure out how to do that because I keep transferring Number and it won’t work… This is my husband‘s number and he does not want a new phone number .. finally figure it out how to send a message to a customer service agent, but there’s been no response yet… When I log out and log back in, it says welcome (my husbands name) so there is an account, but it won’t activate and transfer his number

Re: Transferring phone number

Fishhunter3 — Fri, 08 Aug 2025 15:17:58 GMT

Yes, I did do it on the app created an account which was successful click the activate button followed all the steps but at the end it says an error occurred when I try to transfer my husband‘s phone number it says enter a valid Canadian phone number… Which it is… can’t talk to a person to help .. figure it out how to send a private message to a customer service agent, but no response back yet… Called our previous provider, which is Telus multiple times they say they’ve released the Number and it’s up to public mobile to request it so I don’t know what’s going wrong… I had a bit of trouble transferring my phone number, but it finally worked… Had trouble doing my daughter‘s phone number and had to get her a new number which she was not happy about… But this last one is my husband’s and he does not want a new phone number

Re: Transferring phone number

hTideGnow — Fri, 08 Aug 2025 15:21:07 GMT

HI @Fishhunter3

Since it is from Telus, PM porting support team should be able to move the line over . I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring phone number

CSA_PM — Fri, 08 Aug 2025 16:10:29 GMT

Thank you for the escalation!

The customer is already in contact with an agent.