topic Re: Agent in Get Support

Agent

Randiland — Fri, 08 Aug 2025 05:49:43 GMT

I need help transferring my old account to a new phone and new esim

Re: Agent

BKNS27 — Fri, 08 Aug 2025 08:11:04 GMT

All you need to do is to download the PM app on the new phone then login to your account and make a purchase of a new eSIM. Everything will be transferred over to the new eSIM.
The purchase of the eSIM will be credited back to your account. Contact a CS_Agent if you didn’t receive a credit by clicking on the Chat icon and type in Submit a Ticket/Contact during working hours of 9:00am to 10:00pm EST.

Re: Agent

CSA_PM — Fri, 08 Aug 2025 13:59:11 GMT

Hello @ Randiland,

You need to log into your online account from the new phone and activate a new eSIM.

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.