topic Re: Lost account in Get Support

Lost account

Mugwump2 — Thu, 07 Aug 2025 17:34:31 GMT

I am writing for my mother, xxxxxxxxxxxxxxx, who has a Public Mobile account and a phone number but her email has changed and she needs to update her credit card information. It is impossible to enter her account because her email address has been cancelled and is no longer functioning.

Re: Lost account

ORNGNBLK — Thu, 07 Aug 2025 14:35:37 GMT

@Mugwump2 at the login page, you only need to enter the email address she used to sign up with and then corresponding PW for PM. the email address is simply used as a Login name. Try it, and see if you/she can get in.

Hope this helps

Re: Lost account

hTideGnow — Thu, 07 Aug 2025 14:44:52 GMT

hi @Mugwump2 support can help her to update the login email

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost account

softech — Fri, 08 Aug 2025 13:56:00 GMT