topic Re: Bonus in Get Support

Bonus

Ram14 — Thu, 07 Aug 2025 15:42:10 GMT

Referral bonus missing

Re: Bonus

TheSterlinger — Thu, 07 Aug 2025 15:53:38 GMT

Did you refer someone or did someone refer you?

Bonus typically will be applied to new accounts within 72 hours. Has it been longer than that? Did you check the Available Funds tab on your account? If you were refered by someone, it would be reflected in that section $10.00.

Re: Bonus

hTideGnow — Thu, 07 Aug 2025 15:59:14 GMT

hi @Ram14

are you the one who just joined, if you are , then you need to wait 72 hours for it to show up. If you waited over 72 hours but still no sign of the $10, then PM support agent can help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bonus

BKNS27 — Thu, 07 Aug 2025 17:01:04 GMT

@Ram14

If you gave out your referral code to a family or friend. You should have gotten an email “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account”.

If you used someone referral code then as others have pointed out the time frame for it to be added into your account.

Re: Bonus

computergeek541 — Thu, 07 Aug 2025 17:28:17 GMT

@BKNS27 wrote:
@Ram14
If you gave out your referral code to a family or friend. You should have gotten an email “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account”.
If you used someone referral code then as others have pointed out the time frame for it to be added into your account.

The notice that a customer has referred a new customer is not sent by e-mail. it's sent by text message.

Re: Bonus

funpig1 — Fri, 08 Aug 2025 13:49:33 GMT

@Ram14

Bonus are slow to show up in payment.

Check your Dashboard to see if you jave new referral for this month (but this can also be slow to update).