topic Activation new number in Get Support

Activation new number

Stevensh — Fri, 08 Aug 2025 02:56:52 GMT

I’m having an impossible time getting my number to work for text I can call outgoing but no receive and says the number is active it is new not transferred- not working

third service ticket with no help avail

Re: Activation new number

softech — Fri, 08 Aug 2025 02:31:22 GMT

@Stevensh

have you remove the old sim card yet? Remove it! And if the old one was an esim, delete it. Then Reboot phone and Reset network settings. Then test incoming calls

if the caller still got message saying the number is not active, ask PM CS agent to check and reprovision the sim. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation new number

CindyG1 — Fri, 08 Aug 2025 18:38:47 GMT

Thank-you! Removing my old SIM and restarting my phone worked!