topic Re: eSIM in Get Support

eSIM

Mina6443 — Fri, 08 Aug 2025 02:24:49 GMT

I just registered for $20 monthly plan and the money taken out of my account. But now I am told that eSIM is not compatible with my phone. What will happen now?

Re: eSIM

NDesai — Fri, 08 Aug 2025 00:51:20 GMT

@Mina6443 Since eSIM is not compatible on your phone, you will need a physical SIM card. You can purchase on online (Aamazon) or local Telus store. Once you get the sim card, change the sim card number by logging into your account.

Re: eSIM

Mina6443 — Fri, 08 Aug 2025 00:53:33 GMT

I have a sim cart from Koodoo that right now I am using. Can I use that sim cart? I will discontinue my service with Koodoo.

Re: eSIM

NDesai — Fri, 08 Aug 2025 00:57:54 GMT

@Mina6443 wrote:
I have a sim cart from Koodoo that right now I am using. Can I use that sim cart? I will discontinue my service with Koodoo.

No, you can't use Koodo sim card on Public Mobile account. You need Public Mobile SIM card.