topic Re: no self serve information cannot get password in Get Support

no self serve information cannot get password

Angerboy0909 — Tue, 04 Jan 2022 23:10:48 GMT

My old account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx pin is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx i used able to call call centre but no more therefore i do not know my log in information so i cannot top up or edit information on my account. I got no choice so i open new account so i can do seft serve...however my old account still has fund i like to transer to this account...xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ......if anything please send me email let me know cause this account is using by my son...he does not know much....thank you

Re: no self serve information cannot get password

jp2 — Wed, 13 Jun 2018 18:58:58 GMT

Don't post private info in the forum this is public. The mods can help you recover your account if it still exists.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: no self serve information cannot get password

MacMe — Wed, 13 Jun 2018 18:59:58 GMT

Re: no self serve information cannot get password

jp2 — Wed, 13 Jun 2018 19:02:56 GMT

@will13am @ShawnC13 @Luddite @NDesai

Please edit OP