topic Re: not all calls going though...sow texts set and received in Get Support

not all calls going though...sow texts set and received

Stirling182 — Thu, 07 Aug 2025 19:47:36 GMT

Just moved my wife over to PM. She was originally on Chatr. She said that the service has been poor. She would try to make a call, and it drops immediately..not all of them. She would send some texts..they would take some time to send /receive

Phone is Galaxy A03..yes old. The network she is using is LTE/3G/2G auto connect

VoLTE calls sim1..on..should it be?

I have a Galaxy A12..and I have no issues. I am aware of the issue about 3G and that my phone may have connectivity issues but I have had none

any insight great community:)

Re: not all calls going though...sow texts set and received

slusagm — Thu, 07 Aug 2025 19:57:54 GMT

It is not the network but the phone

both your phones not on PM VOLTE whitelist , so it need 3G for voice. PM uses 850 and 1900Mhz on 3G

The A03 has only 850 and not 1900Mhz on 3G. And in some area, PM is retiring the 850 band. So, in such cases the A03 would have no band on 3G to make calls

She need a newer phone with VoLTE support. 3G is going away and she will see this situation getting even worse and worse on any network

Re: not all calls going though...sow texts set and received

TheSterlinger — Thu, 07 Aug 2025 19:59:13 GMT

Did she remove the previous SIM card or eSIM?

Reboot the phone. It's a good idea to also clear the cache in the messaging app.

If that still doesn't work, she can Reset Networks. That should clear it.

But if the issues still persists, she would need to create a ticket and get agent to refresh account.

Re: not all calls going though...sow texts set and received

Stirling182 — Thu, 07 Aug 2025 20:00:53 GMT

So her phone is just worse than mine:) I haven't had any issues( yet) on mine and it isn't on the whitelist either

Re: not all calls going though...sow texts set and received

slusagm — Thu, 07 Aug 2025 20:03:06 GMT

Your phone is a North America model so you have both 850 and 1900. In area with no 850 network, you phone can still use the 1900

A03 is not designed for North America so it does not have the 1900 and that's why it has poor voice connection

Re: not all calls going though...sow texts set and received

Stirling182 — Thu, 07 Aug 2025 20:04:14 GMT

Sorry..I didn't mean to hit solution accepted..tired day

Yes she removed her old SIM. She rebooted her phone when we went through the change step but I can get her to do it again

How do i reset networks? Just pick a different one then flip back?

thanks

Re: not all calls going though...sow texts set and received

Stirling182 — Thu, 07 Aug 2025 20:07:10 GMT

Ah...thanks. She didn't have any issues when she still was at Chatr 1 day ago. I know that 3G is going the way of the doo doo bird so I can assume PM went first?

Re: not all calls going though...sow texts set and received

slusagm — Thu, 07 Aug 2025 20:08:15 GMT

@Stirling182 Reset network settings won't help as it is a missing band

But this is how you can do it

Settings > General management > Reset > Reset network settings.

Please note it will delete the saved Wifi and Bluetooth connections as well, but you can add them back easily after