topic Re: subscription fees in Get Support

subscription fees

debeyt — Thu, 07 Aug 2025 19:30:23 GMT

Did our subscription fees just increase by a dollar without prior notice?

edited by computergeek541: changed category label as this discussion isn't related to the self serve (My Account) system

Re: subscription fees

hTideGnow — Thu, 07 Aug 2025 18:33:13 GMT

hi @debeyt

Blame you provincial government, it is the new 911 fees. Not all provinces have that charge

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Government-Mandated-9-1-1-Tax-to-be-added-to-subscription/td-p/1348841

Re: subscription fees

ORNGNBLK — Thu, 07 Aug 2025 18:34:06 GMT

@debeyt depending on what province you are in, PM has implemented a mandatory 911 fee. Could it be that? Have a look at your detailed payment and see what that says

Re: subscription fees

TheSterlinger — Thu, 07 Aug 2025 18:34:15 GMT

Subscription fees did not increase.

You might be seeing an increase due to the new 911 charge that has been now charged separately as of July 31.

You can view your subscription details under the Payment tab.

Re: subscription fees

Dunkman — Thu, 07 Aug 2025 18:53:22 GMT

@debeyt

Most customers in the affected provinces got a text from Public mobile in early July about the monthly tax for 911 services.

Re: subscription fees

funpig1 — Fri, 08 Aug 2025 13:46:03 GMT

@debeyt

Which province are you in?