topic Re: 5G not working in Get Support

5G not working

timahdex — Thu, 07 Aug 2025 17:25:43 GMT

my internet connection is very slow or not working at all. I checked and confirmed that I am on 3G speed instead of 5G. I subscribed to 5G speed, why am I on 3G? Please upgrade my speed ASAP.

Re: 5G not working

hTideGnow — Thu, 07 Aug 2025 16:03:52 GMT

hi @timahdex

do you see the phone connected to 3G or 4G or LTE or 5G? it should show on the top of the screen

go to network mode and manually choose to change to 5G or change to 4G or LTE as well to try

Re: 5G not working

Yummy — Thu, 07 Aug 2025 16:25:01 GMT

Forget about xG speed. To many people hanging on internet tictok and other stuff so infrastructure cannot handle all that...

I experience slow speed too. WAY slower than my home internet.

Re: 5G not working

will13am — Thu, 07 Aug 2025 16:38:18 GMT

@timahdex , all plans have access to the 5G network. The plan type determines the speed cap on the plan, not the network access. Having said that, your phone would only connect to the 5G network if there is 5G service in your local area and provided that your phone supports 5G. As for data speeds, that is determined by local network traffic.

Re: 5G not working

BKNS27 — Thu, 07 Aug 2025 16:57:48 GMT

@timahdex

Is your cellular data & voice set on 5G in the phone setting?

Re: 5G not working

computergeek541 — Thu, 07 Aug 2025 17:05:05 GMT

@BKNS27 wrote:
Is your cellular data & voice set on 5G in the phone setting?

There isn't any way to make a phone use one network type for voice and another network type for data.

Re: 5G not working

BKNS27 — Thu, 07 Aug 2025 17:08:09 GMT

@computergeek541

My iPhone gives me an option for 4G, 5G and 5G Auto.

Re: 5G not working

computergeek541 — Thu, 07 Aug 2025 17:15:26 GMT

@BKNS27 wrote:
My iPhone gives me an option for 4G, 5G and 5G Auto.

Does it give an option to select a different network for voice and select a different network for data? I don't believe that any phone gives that option.

Re: 5G not working

timahdex — Thu, 07 Aug 2025 18:13:26 GMT

Thank you for your response.

I only see 3G and LTE option on my iphone 11

Re: 5G not working

computergeek541 — Thu, 07 Aug 2025 18:14:56 GMT

Re: 5G not working

hTideGnow — Thu, 07 Aug 2025 18:23:53 GMT

hi @timahdex

sorry, iPhone 11 does not have 5G.

but you can still use 4G or LTE to get close to 5G speed

Re: 5G not working

will13am — Thu, 07 Aug 2025 19:30:25 GMT

@timahdex wrote:
Thank you for your response.
I only see 3G and LTE option on my iphone 11

@timahdex , the iPhone 11 is not 5G compatible. The best you can do is select LTE which is 4G.