topic Re: Calls on other end cannot connect in Get Support

Calls on other end cannot connect

SirDoodle — Thu, 07 Aug 2025 14:52:57 GMT

Hello,

All incoming calls get an error code. All outgoing calls ring, but cut off when answered. Two separate networks tested on.

I restarted phone and reset network settings. Still happening.

Any help would be appreciated.

Re: Calls on other end cannot connect

hTideGnow — Thu, 07 Aug 2025 14:54:58 GMT

hi @SirDoodle

is that a new account?

try reboot phone and reset network settings

if same, try your sim card on another phone if possible

if same again, as PM support agent to refresh the account.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls on other end cannot connect

will13am — Thu, 07 Aug 2025 14:55:37 GMT

@SirDoodle , what model of phone do you have. It could be due to VoLTE compatibility issues. You can use the link below to check the VoLTE compatibility of your device. While the 3G network is still active, there continues to be work in the background to repurpose spectrum to 4G and 5G service.

https://www.publicmobile.ca/en/get-help/articles/volte