topic Re: Can’t get eSIM after successful transfer in Get Support

Can’t get eSIM after successful transfer

Htilly — Thu, 07 Aug 2025 03:16:04 GMT

I received the SMS message from telus and I replied yes. I received their confirmation it was completed but I didn’t get the chance to load the eSIM and I accidently closed the app.

Can someone help me please? My phone isn’t working and I can’t get the text messages for the verification

edited by computergeek541: changed the categogry label as this discussion isn't related to Community

Re: Can’t get eSIM after successful transfer

hTideGnow — Thu, 07 Aug 2025 02:29:41 GMT

hi @Htilly

you shouldn't have closed the app, the app would have automatically install the esim for you. There is a chance you need to change to physical sim first to complete the activation and change back to esim after

but ask PM support agent and they will advise. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t get eSIM after successful transfer

slusagm — Thu, 07 Aug 2025 02:29:42 GMT

Check if you received a Welcome email form PM and if that contains an eSIM QR code to scan and install

if not, ask PM for help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage