topic Re: System error wont allow my payment through - in Get Support

System error wont allow my payment through -

Edlanz — Thu, 07 Aug 2025 03:37:36 GMT

Help! My subscription plan is not processing the payment and my plan now is on hold. My card is fine, i try to process the payment and the alert i get is: "Sorry, we're not able to process your payment at this time. Please try again later." Can someone advice or help?

Re: System error wont allow my payment through -

hTideGnow — Thu, 07 Aug 2025 00:57:32 GMT

hi @Edlanz

PM payment system is glitchy sometimes

usually we are people to wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired, it is quicker to buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: System error wont allow my payment through -

slusagm — Thu, 07 Aug 2025 00:57:40 GMT

Try to resume service by using voucher first. Buy it from Shoppers Drug Mart or London Drug and load the voucher using *611 (there are other places with PM voucher, but buying from the above guarantee the voucher can be used immediately without any wait

Re: System error wont allow my payment through -

Edlanz — Thu, 07 Aug 2025 01:19:24 GMT

Thank you for your help, i will try that.