topic Re: Cellular data in Get Support

Cellular data

FineBoi — Thu, 07 Aug 2025 00:40:54 GMT

Hi,

please I recently ported into public mobile and on the can-USA- mex plan. I noticed my cellular data is less than 1G when the plan provides 60G data. It’s really slow browsing or looking up social media etc.

please can suggest what I should do?

Re: Cellular data

hTideGnow — Thu, 07 Aug 2025 00:43:04 GMT

hi @FineBoi

do you meant the speed is less than 1Mbps? or you only have 1GB of data?

if you find the speed is slow, try reboot and Reset Network settings on your phone

if same, then submit a ticket with CS Agent and ask them to refresh the account. You can submit by using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cellular data

slusagm — Thu, 07 Aug 2025 00:43:36 GMT

May I know what phone is that?

make sure you remove all the old sim card and eSIM

and try Reset network settings

if physical sim, try it on another phone

Re: Cellular data

FineBoi — Thu, 07 Aug 2025 00:47:06 GMT

Iphone12 and its eSIM PM

I had turned off the previous sim

Re: Cellular data

slusagm — Thu, 07 Aug 2025 00:49:00 GMT

Make sure you have the latest Carrier Profile

and try different network mode, 4G (or LTE) or 5G On or 5G Auto

Last, you can ask PM to reprovision the account. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cellular data

hTideGnow — Thu, 07 Aug 2025 01:19:53 GMT

hi @FineBoi

are you on LTE or 4G now?

I just ran a speed test. At least for me and in my area, my 5G is about 147 Mbps down and 7Mbps Up, but my 4G/LTE speed was 1Mbps down and less than 1Mbps

But.. i tried it again after 5 mins, it jumped back to 56 down and 1.5 Up