topic Re: Lost Phone in Get Support

Lost Phone

Bap1940 — Wed, 06 Aug 2025 21:44:42 GMT

My phone is lost so I cannot receive the two step authorization that keeps being sent to complete my login. I plan to buy a new phone and reactivate it on public mobile.

Re: Lost Phone

BKNS27 — Wed, 06 Aug 2025 22:05:45 GMT

@Bap1940

You can click on Resend Code/Didn’t Receive Code and have the 2FA code sent by email.
Once you are in your account. Go to the Account tab and click on Lost/Stolen Device to stop service. Once you have your new phone and SIM. Download the PM app and login to your account and go the Account tab and go to Change Your SIM Card and enter the SIM s/n to transfer your account and number to the new SIM.

If you are having issues login. Click on the Chat Icon and type in Submit a Ticket for and agent to help you login to your account.

Re: Lost Phone

Chalupa_Batman — Wed, 06 Aug 2025 22:05:21 GMT

@Bap1940 wrote:
My phone is lost so I cannot receive the two step authorization that keeps being sent to complete my login. I plan to buy a new phone and reactivate it on public mobile.

If you're having trouble logging in and need help from a CS Agent, the chat box below will not help. Here's how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Lost Phone

Bap1940 — Thu, 07 Aug 2025 00:08:19 GMT

I never get to a point where I can say I didn't net the code. It just goes in a circle trying to sent me a code. I will try the chat icon if I can find one. Thanks.