topic CS_Agent in Get Support

CS_Agent

Mischa88 — Wed, 06 Aug 2025 22:41:38 GMT

I need to find my sim cards tracking number.

Re: CS_Agent

hTideGnow — Wed, 06 Aug 2025 19:32:27 GMT

sim cards are sent by Canada Post , without tracking

But you can check with PM support on the status

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

Handy1 — Wed, 06 Aug 2025 19:57:52 GMT

@Mischa88 SIM card can take as long as 3 weeks to arrive typically thou you should see within 10 bussinesss days , but if you need one sooner consider picking one up from Koodo store or Telus store can also buy from Amazon also . And it’s good to have spare SIM card in case you loose or damage yours and or to give to frend or family memeber to join public mobile using your referral code and then win win for both of you in that case . But as far as tracking public mobile doesn’t have tracking number for SIM cards unfortunately

Re: CS_Agent

CSA_PM — Wed, 06 Aug 2025 20:15:23 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

hairbag1 — Wed, 06 Aug 2025 20:34:35 GMT

@Mischa88

with uncertain Canada Post, best is to get a Public Mobile sim yourself. As well as the above suggestions, if there's a Mobile Klinik in your area...they usually have the sim cards available there also. Check the Yellow Pages or better yet...Gogle.