topic Re: bill issue in Get Support

bill issue

xuper — Wed, 06 Aug 2025 13:49:10 GMT

For the visa application, the phone bill is required to show the name, phone number, and billing date. However, the current downloaded bill does not include the phone number or billing period. What should I do?

Re: bill issue

hTideGnow — Wed, 06 Aug 2025 13:52:12 GMT

hi @xuper

sorry, PM is a prepaid provider and usually visa or government won't take PM invoice as aaddress proof.

And I don't think PM agent can alter the format of the bill either. But you can check .

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: bill issue

softech — Wed, 06 Aug 2025 13:57:06 GMT

Tampering documents for credit application is illegal

Re: bill issue

Dunkman — Wed, 06 Aug 2025 14:09:12 GMT

@xuper

As mentioned, Public mobile is a prepaid carrier and doesn't do a credit check or identification check when customers sign up with service. . Any customer can use any name and address, since PM does not verify.

Its invoice should not be used for any formal identification process like Visa application.