topic Re: My number is not in service in Get Support

My number is not in service

keithgreen — Wed, 06 Aug 2025 12:19:37 GMT

I just signed up yesterday, and my phone works, but when you call the number, it says " this number is not in service"

What can I do to rectify this?

Re: My number is not in service

Handy1 — Wed, 06 Aug 2025 12:27:45 GMT

@keithgreen If physical SIM card try it in another phone or reboot the device can also try resetting network settings too see if that helps , if all else fails get support to investigate

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My number is not in service

hTideGnow — Wed, 06 Aug 2025 12:55:37 GMT

hi @keithgreen

make sure you removed the old carrier sim card, or disable the old carrier esim

then reboot phone and Reset Network Settings.

if same, ask PM support to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My number is not in service

keithgreen — Wed, 06 Aug 2025 13:34:11 GMT

Thank you for responding. I have implemented your suggestions, but I still receive the same message when you dial the number. If you stay on the line, it does connect after 2 sec.

Re: My number is not in service

CSA_PM — Wed, 06 Aug 2025 14:15:43 GMT

Thank you for the escalation! The customer is already in contact with an agent.