topic Need assistance in Get Support

Need assistance

CK_19 — Wed, 06 Aug 2025 07:18:59 GMT

Hi, I recently changed phones and carriers while living in Korea, and my eSIM from Public Mobile was deleted in the process. I still have access to my account and would like to re-download my eSIM.

Could you please help me reissue the eSIM QR code? Thank you!

Re: Need assistance

BKNS27 — Wed, 06 Aug 2025 07:30:50 GMT

@CK_19

You need be in Canada to purchase another eSIM on the PM app on the new phone while connected to a PM cell tower. A replacement is free. You also need to reply to the confirmation text from PM with YES that you are porting to your new carrier.

Re: Need assistance

computergeek541 — Wed, 06 Aug 2025 12:08:55 GMT

@BKNS27 wrote:
to purchase another eSIM on the PM app on the new phone while connected to a PM cell tower.

The above isn't correct. There simply needs to be an internet connection. There is no requirement to be connected to a Telus cell site. If that were true, which it isn't, it wouldn't be possible for anyone to purchase an eSIM as there wouldn't yet be be any service without the SIM card.