Sim card lost

alai2024 — Wed, 06 Aug 2025 03:44:38 GMT

The physical sim card was lost during my trip overseas. What can I do?

Re: Sim card lost

cellphoneuser1 — Wed, 06 Aug 2025 03:55:14 GMT

@alai2024 wrote:
The physical sim card was lost during my trip overseas. What can I do?

Go to your Public Mobile account on your phone or website if you have an internet connection. In the app, go to Account and Report Lost/Stolen Device. Someone there can't use the sim overseas anyway, but reporting it as lost/stolen will prevent someone from using it if they take your sim card back to Canada, US, or Mexico.

You can buy a new SIM card from your account and Public Mobile will mail it to your address in Canada. I don't recommend using Amazon to buy a new sim card while you are overseas unless you get it sent to a friend's address becasuse Amaazon will deliver it to your home and probably leave it outside on your front steps. Or when you get back, you can go to a Telus store to buy a Public Mobile sim card.

Make sure to disable the lost/stolen feature and attach a new Public Mobile sim card before 90 days or your account will be closed.

Re: Sim card lost

alai2024 — Wed, 06 Aug 2025 04:02:48 GMT

I am already back to Canada. How to get an esim instead? I need to check my sms quick

Re: Sim card lost

umnikke8 — Wed, 06 Aug 2025 04:13:32 GMT

If you're device supports esim, download the Public app, should be a way in there to obtain an esim.

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Sim card lost

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