topic I'm having problems with porting in my phone number in Get Support

I'm having problems with porting in my phone number

rumall — Tue, 05 Aug 2025 23:43:05 GMT

It has been 4 days since I started the process and nothing has happened. I would like someone from Public Mobile to call me at my place.

Re: I'm having problems with porting in my phone number

BKNS27 — Wed, 06 Aug 2025 00:00:03 GMT

@rumall

PM is an online service so you need to contact a CS_Agent by typing in Submit a Ticket/Contact on the Chat icon or dm an agent directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you reply to the text from your previous carrier confirming with YES you are porting over to PM with the old SIM in your phone? You have 90 minutes to reply or porting will incomplete.

Here is the instructions:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: I'm having problems with porting in my phone number

hTideGnow — Wed, 06 Aug 2025 00:02:46 GMT

hi @rumall

can you make outbound calls? if you can make outbound calls and just not able to receive inbound, then it is a problem with the porting

if you cannot even make outbound calls, then it is a setup problem

try reboot the phone once more and test

but you can make outbound calls and just not receive inbounds, It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call