topic Re: Refund in Get Support

Refund

Doc9966 — Wed, 06 Aug 2025 04:36:33 GMT

I have not received my Sim card yet and I want my money back.

Re: Refund

Chalupa_Batman — Tue, 05 Aug 2025 23:32:52 GMT

@Doc9966 wrote:
I have not received my Sim card yet and I want my money back.

It can take up to 4 weeks in the mail to get your SIM card. If you really want a refund, here's how to reach a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Refund

slusagm — Tue, 05 Aug 2025 23:35:48 GMT

when did you order your sim card? sim card delivery usually take a week but sometimes longer. You can check with PM and confirm if it is on the way

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage