My wife cannot log in. When she clicks change password and puts in her information it changes my pas

Gtx12 — Tue, 05 Aug 2025 22:06:27 GMT

My wife cannot log in to her p m account. She clicks change password, puts in her credentials and it changes my passwords. Our accounts are intertwined. I noticed that when the security code is sent it goes to my cell phone. Her credit card needs to be updated And I believe if this isn't done by the 20th of next month her phone is gonna stop working. Help! she has and account we just need to get into it so we can update the credit card information. i think third party verification is set to my cell phone number which is also a p m account and that might be the problem.

Re: My wife cannot log in. When she clicks change password and puts in her information it changes my

hTideGnow — Tue, 05 Aug 2025 22:09:11 GMT

hi @Gtx12

you have 2 accounts with PM? you aware you need 2 different email addresses for the 2 accounts ? and you sure you know both of them? Because it sounds like you might be using the one email address thinking to login on both

if you know the 2 email logins, then it could be browser cache problem and got mixed up.

Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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My wife cannot log in. When she clicks change password and puts in her information it changes my pas

Re: My wife cannot log in. When she clicks change password and puts in her information it changes my