topic Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi in Get Support

"Sorry. Your call cannot be completed since you've used all available minutes.", despite 30day plan

LaxX — Wed, 06 Aug 2025 04:39:14 GMT

I have the basic 30-day unlimited local calling plan and have paid my bill, but I'm getting the following automated message when trying to make a local call:

"Sorry. Your call cannot be completed since you've used all available minutes."

Is this a glitch or something? I tried restarting my phone a good 3 times, toggled airplane mode on and off but still nothing. This has never happened before, so I'm concerned.

Thanks.

edited by computergeek541: changed category label (discussion unrelated to Community)

Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi

hTideGnow — Tue, 05 Aug 2025 21:27:07 GMT

hi @LaxX

common issue but not big issue

usually reboot phone would work. And try make calls both with and without the 1 in front of the 10 digits

if still fails, reboot phone a second time and Reset Network Settings and try

Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi

Yummy — Tue, 05 Aug 2025 21:31:08 GMT

Do hard reboot of your phone: turn it off, wait a bit, turn it on.
Check your PM account if there are any changes or something else stopping your calls.

Do NOT do any network resets UNLESS you did some changes AND phone was working OK before...

Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi

TheSterlinger — Tue, 05 Aug 2025 21:31:17 GMT

Sign into your account and verify that your payment was indeed taken out.

Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi

slusagm — Tue, 05 Aug 2025 21:37:31 GMT

is this new activation or you are existing subscriber and just have the problem today?

you can turn off the phone for 5 mins first. Then turn it back and make the calls

Re: "Sorry. Your call cannot be completed since you've used all available minutes.", despi

LaxX — Wed, 06 Aug 2025 15:20:56 GMT

You might be onto something, because when I call 611, it says that my current account balance is roughly half of my plan charges without tax. However, it also says that the current amount due on my account is 0. I have been a customer for a while and this is the first time something like this has happened. Could there be some glitch where a portion of the payment is made one day and the remainder be taken out some other day?