topic Subscription charged in Get Support

Subscription charged

Ahlaw — Tue, 05 Aug 2025 21:13:47 GMT

I have stopped my subscription on Aug. 4/2025 but my monthly payment was charged on Aug.5/2025. Please refund my subscription. Thanks.

porcupine — Tue, 05 Aug 2025 21:15:02 GMT

Click on the envelope in the bottom right corner for help and follow the prompts

hTideGnow — Tue, 05 Aug 2025 21:19:09 GMT

you can discuss that with PM support agent directly

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Yummy — Tue, 05 Aug 2025 21:23:15 GMT

HOW did you stop your subscription?

It might be you 'stopped' it too late and payment circle has processed your account.

Ahlaw — Wed, 06 Aug 2025 23:40:28 GMT

I ported my number to another carrier