topic Re: Unwanted personal greeting in Get Support

Unwanted personal greeting

Pokey2 — Wed, 06 Aug 2025 04:37:29 GMT

I am unable to change my personal greeting. It’s one I entered when I was away and couldn’t answer. Now I can’t get rid of it

edited by computergeek541: changed category label (discussion unrelated to Community)

Re: Unwanted personal greeting

slusagm — Tue, 05 Aug 2025 20:04:26 GMT

@Pokey2

try this

dial into your voicemail and log in with your PIN.
press 3 (manage greetings) -> then 4 (manage extended absence greeting) -> then 4 to turn off your extended absence greeting
with that, your previous personal greeting goes back into effect automatically, and callers can leave you messages again.

Re: Unwanted personal greeting

Dunkman — Tue, 05 Aug 2025 20:05:54 GMT

@Pokey2

Here is a help article on Voicemail:

https://www.publicmobile.ca/en/get-help/articles/voicemail-faqs

Re: Unwanted personal greeting

Pokey2 — Tue, 05 Aug 2025 21:10:51 GMT

I have tried the suggestions. It says I have no extended absence greeting. However, when someone phones my number, they still receive themessage

unable to take your call and away for a number weeks. Wrong!

Re: Unwanted personal greeting

slusagm — Tue, 05 Aug 2025 21:35:52 GMT

Try 3 (Greeting)-> 4 (Extended Absense) -> 7 (Delete) (almost same as earlier except the last one is a 7 and not a 4)

if still have problem , you might need to record your regular greeting first

3(Greeting) -> 1 (Personal Greeting) -> 3 (record)

then turn on : 3(Greeting) -> 1 (Personal Greeting) -> 1 (activate a greeting)

if it still fails after you record a personal greeting, you might want to re-do cancel extended and then turn on regular greeting

3 (Greeting)-> 4 (Extended Absense) -> 7 (Delete)
3(Greeting) -> 1 (Personal Greeting) -> 1 (activate a greeting)

Re: Unwanted personal greeting

Pokey2 — Tue, 05 Aug 2025 23:11:10 GMT

Nope. None of this works. Tried it all and still have a greeting I don’t want

Re: Unwanted personal greeting

slusagm — Tue, 05 Aug 2025 23:13:29 GMT

not sure what was wrong, but I think time to ask PM to reset the voice mailbox

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage