topic SIM network unlock pin??? in Get Support

SIM network unlock pin???

Russ_top1 — Tue, 05 Aug 2025 17:39:05 GMT

Hi!

I had my phone stolen about a month ago so i had my account put on hold. I have a new phone and SIM card but cant use it

Because it asks me for a pin #. I can't log into my acount because the site keeps telling me it sent a code to my phone number, which i obviously can't get. What do i do???

Re: SIM network unlock pin???

Handy1 — Tue, 05 Aug 2025 17:47:06 GMT

@Russ_top1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM network unlock pin???

Dunkman — Tue, 05 Aug 2025 18:05:46 GMT

@Russ_top1

You should be able to get 2FA code via email instead of text. Do you see the link "Didn't receive code"? Click on that link and it should be able to get 2FA email code instead.

If you see the warning SIM network unlock PIn on your phone, that might also mean that your new phone is locked to a previous carrier. Need to contact that carrier for unlock code.