topic Re: Close account in Get Support

Close account

May2025 — Tue, 05 Aug 2025 15:38:33 GMT

Hi guys, trying to close unused account, please help me to contact the support team thanks!@support team

hairbag1 — Tue, 05 Aug 2025 15:39:31 GMT

here's a link you can use to message Customer Support...

hTideGnow — Tue, 05 Aug 2025 15:39:51 GMT

you can contact support and they can help you to remove the credit card and close the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 05 Aug 2025 16:17:56 GMT

Thank you for the escalation! The customer is already in contact with an agent.