topic Re: SIM FAILED in Get Support

SIM FAILED

briana3 — Tue, 05 Aug 2025 13:15:08 GMT

I received a notification that my “Sim failed”yesterday. Since then I have not had cell service. Can you please help me restore service?

Re: SIM FAILED

hTideGnow — Tue, 05 Aug 2025 13:17:04 GMT

hi @briana3

if it is a physical sim, try take it out, wipe it clean and put it back in with a reboot

also, try the sim on another phone if possible

if same, you will have to buy a new one. Buy a new Public Mobile sim from Telus or Koodo or Mobile Klinik or from Amazon. Then login My Account, go to Profile page and update the new sim card number

Re: SIM FAILED

Handy1 — Tue, 05 Aug 2025 13:17:35 GMT

@briana3

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM FAILED

slusagm — Tue, 05 Aug 2025 13:18:35 GMT

Reseat the sim card with a reboot

or you can ask PM to reprovision the account or sim.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM FAILED

CSA_PM — Tue, 05 Aug 2025 13:24:16 GMT

Hello @ briana3,

An agent replied to you yesterday and is waiting for your response.

You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage